The Changing Role of the Leader in the Age of Coronavirus


“We’re in a chaotic time. And the most important thing for leaders to do inside of chaos, is to stabilize.” 

Society, the economy, and the very world seem to be shifting rapidly beneath our feet. Within that whirlwind of change, the role of the leader will need to shift too. In this conversation, Kari Granger and Ronni Hendel-Giller discuss the skills and sensibilities that leaders must draw on to effectively navigate this unprecedented moment of uncertainty.

In This Conversation:

0:00 – The shifting parameters of a leader’s role

2:18 – The virtual work call as a point of gathering and opportunity to share moods

4:33 – Navigating moods as a core requirement for leaders

5:55 – Kari shares example of employee who wasn’t thriving in her home environment

7:55 – Working from home with children

9:00 – Complexity and Chaos

12:10 – Kari’s definition of leadership, and how that is playing out today

14:15 – What we can learn from Andrew Cuomo’s leadership

15:15 – The root of anxiety and fear

17:20 – What does it mean to take care of “all stakeholders” in this time?

19:03 – The opportunity of chaos to address urgent concerns like climate change


“We can’t take connection for granted. Part of our role as leaders is to ensure that our people are connected.”

“We’re really in a chaotic time. And the most important thing for leaders inside of chaos is to stabilize.” 

“We can only lead from our own capacity to be present to a reality that is quite unpredictable. And that unpredictability is the essence of chaos. We’re all sitting in it now.”

“Anxiety is created out of uncertainty. I can’t see the future. So by creating a future that I can get oriented around, it provides me with some actions to take.”


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Our work is mosaic art. We read, study, and practice many philosophies, methodologies, and modalities of human performance, to ensure that our approach best serves our clients. We would like to acknowledge all of the thought leaders and organizations, whose ground-breaking work has influenced the Granger Network approach – especially Fernando Flores, Jim Selman, Michael C. Jensen, Julio Olalla, Pluralistic Networks, The Newfield Network, and the Strozzi Institute.

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