Distrust often starts innocuously enough. A bit of gossip. A smidge of dissent. But as the saying goes, “When it rains, it pours.” Before you know it, a snowball effect takes hold, and the whole organization can easily become engulfed in cynicism, antagonism, and territorial bickering. In this episode, Kari and Paul discuss how to intervene before our organizational cultures spiral into a cycle of distrust, and how to maintain more productive moods of curiosity, ambition, and collaboration instead. How do we intervene in this way? First, we must recognize that trust is built through conversation, and learn how to have those conversations more effectively in creating a positive spiral of trust throughout our organizations.
In This Episode:
1:13 – Distrust is bad for the bottom line.
3:09 – Where to start with addressing distrust: having conversations for trust
5:00 – What are clues that distrust is taking hold?
6:19 – How do we get our hands on culture? Culture as a network of conversations.
11:15 – Paul shares an example of gossip inducing a cycle of distrust in his company.
14:33 – Taking on local culture first.