Welcome to Leadership Impact, the podcast for modern executives who are reinventing leadership within their organizations. Hosted by executive leadership coach and CEO of The Granger Network, Kari Granger, and Sound Financial Group CEO, Paul Adams, this podcast aims to address the topics of performance and leadership through real life examples. This is the third episode in our series on new futures.
In this episode, Kari and Paul dive into the topic of listening and the different ways we can choose to listen. The way we listen shapes how we perceive, process and react to information. Listening for accuracy, understanding, empathy, validation, utility, and opportunity are just some of the various ways in which we listen. Kari and Paul dissect the impact that listening has on leadership. When we think about leadership, Kari argues, we tend to think about the act of expression and how we’re speaking. However, in actuality, leadership begins with how we listen. In fact, by shaping the way we listen, we influence what can or cannot be said by the speaker. Kari and Paul identify the three levels of listening as well as the distinct difference between hearing and listening. Finally, Kari reveals the Five Modes of Listening that, when incorporated, can shift the way we listen so that we can be more effective and create a leadership impact.
What We Covered:
00:30 – Introducing today’s topic: Listening
01:29 – Paul reflects on his own “utility” style of listening
02:30 – The different types of listening
04:16 – A listening exercise Kari completed with her team
07:01 – Listening for specified action
08:12 – Paul shares an example of how his financial firm implemented a rule that impacted the types listening in different settings
10:26 – The Three Levels of Listening
12:29 – The difference between hearing and listening
14:20 – Kari tells the story of how ineffective listening led to a misunderstanding between two colleagues
16:42 – The Five Modes of Listening
18:04 – One: Listening for Understanding
18:32 – Two: Listening for Fundamental Care
19:05 – Three: Listening for What’s Possible
19:29 – Four: Listening for Making What’s Possible Real
19:56 – Five: Listening for Specified Action
20:59 – Paul challenges the audience to incorporate the Five Modes of Listening into their daily meetings
- “It’s the very way we listen that allows us to create new possibilities, intervene in performance, and all sorts of great things.” – Kari
- “If you get really precise in your listening, you can shift what starts to come out of people’s mouths.” – Kari
- “Listening carries with it an interpretation. It is the words that are spoken, plus the way in which they land for you. The way in which you comprehend them. The way you make sense of them.” – Kari
- “I almost picture the listening as a little person that is in my ear who hears what everybody else is saying and then, based on my life experience, tells my brain something different from the words that were spoken.” – Paul
- “These five modes [of listening] can shift just about anything, and they provide a great framework for business development.” – Kari
Guiding Questions on Today’s Topic – Text LISTENING to 900900 for the link.
* Listeners outside of the US can email the keyword firstname.lastname@example.org.
If you’re ready to transform your performance and your leadership, check out our Performance Leadership Series, including courses on Leadership, Accountability and Building a Culture of Trust. – CLICK HERE!
Our work is mosaic art. We read, study, and practice many philosophies, methodologies, and modalities of human performance, to ensure that our approach best serves our clients. We would like to acknowledge all of the thought leaders and organizations, whose ground-breaking work has influenced the Granger Network approach – especially Fernando Flores, Jim Selman, Werner Erhard, Michael C. Jensen, Julio Olalla, Pluralistic Networks, The Newfield Network, Landmark Education and the Strozzi Institute.
In this episode, we’d especially like to thank Werner Erhard and Landmark Education for their distinction between listening and hearing.
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More Leadership Impact episodes: http://grangernetwork.com/category/podcast